Summary
Phi-long Hoang is a customer-focused IT and cybersecurity learner based in Melbourne, transitioning from nine years of frontline retail and quality assurance experience into IT support, service desk, and entry-level cybersecurity roles. With a Diploma in Information Technology (Advanced Networking) from RMIT and hands-on home lab practice, he brings solid fundamentals in networking, security, and system administration combined with practical troubleshooting skills. His background training staff, diagnosing POS faults under pressure, and leading a packaging redesign demonstrates an uncommon mix of technical curiosity and operational impact. Reliable, adaptable, and calm in high-volume environments, he excels at translating technical issues into clear explanations for diverse stakeholders. Actively building real-world experience, he’s open to opportunities that let him apply his customer-service strengths to technical support and cybersecurity challenges.
9 years of coding experience
Diploma of Education, Information Technology, Diploma of Education, Information Technology at RMIT University