Phil Stott
Director, Support Operations & Enablement
England, United Kingdom
Summary
👤
Senior🎓
Top SchoolPhil Stott is a support operations leader with eight years in technical support and management roles across Neo4j and Couchbase, now serving as Senior Manager, Support Operations & Enablement at Neo4j in the UK. He combines hands-on diagnostics engineering—leading the CODEX diagnostics tech stack—with regional management experience across EMEA, scaling support teams and processes. His background in data centre operations and systems engineering gives him a practical, infrastructure-first approach to enabling product reliability and customer success. Known for building diagnostic tooling and operational playbooks, he bridges deep technical troubleshooting with people leadership to reduce time-to-resolution and improve support efficiency. An engineer by training from the University of Manchester, he prefers solving thorny production problems over theoretical debates.
9 years of coding experience
15 years of employment as a software developer
Electronic and Computer Systems Engineering, Electronic and Computer Systems Engineering at The University of ManchesterA-Levels, Mathematics, Computing, Physics, Chemistry, A-Levels, Mathematics, Computing, Physics, Chemistry at Runshaw College
English, French, German, French, Swedish
Github Skills (14)
stored-procedures10
neo4j10
graph-algorithms10
neo4j-plugin10
couchbase10
cypher10
graph-database10
apoc10
asciidoc8
vagrant6
java4
neo4j-ogm4
database3
object-graph2
Programming languages (5)
Github contributions (5)
neo4j-documentation/knowledge-base
Nov 2021 - Nov 2022
Public Neo4j Knowledge Base
Contributions:9 commits, 7 PRs, 4 pushes in 1 year
neo4j
orthogonal3/docs-operations
Jun 2023 - Jun 2023
Neo4j Operations documentation
Contributions:1 push in 1 day
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