Philippe Hebert
Chief Operating Officer
Greater Paris Metropolitan Region France
Summary
👤
Senior🎓
Top SchoolPhilippe Hebert is a growth-focused SaaS operations leader and COO with over 8 years in senior executive roles and a 25+ year career spanning customer success, professional services and IT outsourcing. He has repeatedly scaled international support and CSM organizations—building new teams in Tunisia, driving a turnaround that lifted NPS from -39 to +45, and preserving 96% retention after major M&A integrations. Comfortable at the intersection of product, services and sales, he designs profitable service catalogs, follow-the-sun delivery models and post-merger integration plans for complex enterprise software. Based in Greater Paris, he blends a technical foundation in MIAGE and early software engineering with strategic program delivery, often translating operational change into measurable commercial outcomes. An operator who still thinks like an engineer, he excels at turning fragmented global teams into consistent, scalable customer outcomes.
8 years of coding experience
15 years of employment as a software developer
Baccalauréat “S” Mathematics and Physics, Baccalauréat “S” Mathematics and Physics at Saint Louis de Gonzague-FranklinMaster's Certificate Project Management, Master's Certificate Project Management at The George Washington University6th form Science, 6th form Science at Edinburgh Academy - ScotlandMaster's Degree Mathematics Data processing Decision Organization (MIAGE), Master's Degree Mathematics Data processing Decision Organization (MIAGE) at Université Paris Dauphine - PSL
English, French, Spanish
Github Skills (200)
web-application10
automation10
serverless10
scheduler10
html10
presto10
bigquery10
data-science10
finance10
apache10
ghost10
nodejs10
unit-testing10
electron-packager10
utilities10
Programming languages (11)
Github contributions (5)
arthurintelligence/node-fs-filesystem
Oct 2017 - Jul 2018
NodeJS Filesystem Utility
Contributions:39 commits, 8 PRs, 37 pushes in 9 months
nodejs-filesystemjavascriptfilesystemnodejsexecutable
philippefutureboy/savetube
May 2019 - Oct 2019
For all those that want to ensure the perennity of their youtube videos
Contributions:3 commits, 1 PR, 2 pushes in 5 months
videosensureyoutubeyoutube-videos
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