Summary
Phill Ramey is a customer-focused technical leader with 10 years of experience building and scaling technical account management and product teams across identity, integration, and cloud platforms. Currently the Digital TAM Lead at Retool after senior leadership roles at Okta/Auth0, he specializes in turning customer insights and metrics into prioritized roadmaps that reduce time-to-value and reliability issues. He has a track record of launching partner apps and frameworks, driving measurable business outcomes (e.g., reducing bug resolution time by 67% and accelerating app releases), and embedding product thinking into customer success organizations. A former founding product team member and MBA in Technology Management, Phill blends hands-on program delivery with strategic customer development—often surfacing solutions by interviewing dozens of users and tying usage metrics directly to ARR. Notably, he has repeatedly secured executive buy-in to unblock teams and reframe prioritization around customer impact rather than feature backlog.
10 years of coding experience
17 years of employment as a software developer
Master of Business Administration (MBA) Technology Management, Master of Business Administration (MBA) Technology Management at UW Foster School of Business
Bachelor of Arts Computer Science Asian Studies, Bachelor of Arts Computer Science Asian Studies at Colgate University