Phillip Le Roy is a Staff Technical Program Manager based in Amsterdam with over two decades of technical experience and nine years focused in program-level roles at ServiceNow. He transitioned from deep hands-on ITOM support—specializing in Service Mapping, Discovery/MID Server, Event Management and orchestration—into leadership, where he now coordinates complex cross-functional programs and drives product-quality initiatives. Known for bridging support, development and customer teams, he combines troubleshooting at script and platform levels with strategic delivery oversight. Phillip’s background in global customer support and pre-/post-sales engineering gives him a pragmatic, customer-first approach to program management that reduces escalations and accelerates resolutions.
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Phillip Le Roy - Staff Technical Program Manager at ServiceNow