Phoebe Chua
User Experience Researcher at Berkman Klein Center for Internet & Society at Harvard University
Mountain View, California, United States
Summary
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Senior🎓
Top SchoolPhoebe Chua is a User Experience Researcher with a decade of experience turning qualitative and quantitative evidence into product strategy and business decisions, currently leading high-impact research programs at Google in Mountain View. She holds a Ph.D. in Informatics (HCI) from UC Irvine, was an Affiliate at Harvard’s Berkman Klein Center, and combines rigorous academic training with practical UX work across startups, nonprofits, and large tech platforms. Phoebe’s research toolkit spans interviews, fieldwork, surveys, usability testing, and ethnography, and she routinely influences VP-level roadmap discussions and secures executive buy-in for business-critical initiatives. Her background in mathematics, computer science, statistics, and music gives her a rare mix of analytical precision and creative sensitivity that informs inclusive, evidence-driven designs. Past projects include large-scale cross-team research at Google and Facebook Marketplace studies that shaped product direction, plus fieldwork improving assistive tech adoption in Ghana—demonstrating impact from local communities to global platforms.
10 years of coding experience
9 years of employment as a software developer
Bachelor’s Degree (Hons), Mathematics with Minors in Computer Science, Statistics, and Music, 4.0/4.0, Bachelor’s Degree (Hons), Mathematics with Minors in Computer Science, Statistics, and Music, 4.0/4.0 at Messiah CollegeOxford Study Abroad Programme, Operations Research and Econometrics, 4.0/4.0, Oxford Study Abroad Programme, Operations Research and Econometrics, 4.0/4.0 at University of OxfordDoctor of Philosophy (Ph.D.), Informatics, 4.0/4.0, Doctor of Philosophy (Ph.D.), Informatics, 4.0/4.0 at University of California, Irvine
English, Chinese, Malay, Chinese
Github Skills (4)
kinect5
youtube2
twitter2
webscraping2
Programming languages (1)
Github contributions (5)
phoebechua/websitecontent
Mar 2017 - Jan 2018
Contributions:6 pushes, 1 branch in 10 months
phoebechua/3d-map
Oct 2016 - Feb 2017
Contributions:4 pushes, 1 branch, 2 issues in 4 months
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