Piyank Sarawagi is a software engineer specializing in machine learning with nine years of experience building production AI systems that improve customer experience and revenue. He has led end-to-end ML efforts at Agoda to enhance LTV estimation with real-time distilled models and previously built zero-shot intent detection, automated email handling, and a patent-pending extractive summarization system for customer support workflows. At Coinbase and Agara he unified NLP tasks with T5-based approaches and operationalized chatbot and routing solutions that tangibly reduced support friction. Now at Meta, he continues to bridge research and product by shipping scalable ML services, drawing on an IIT Kharagpur background in math and CS and a track record of turning novel research into reliable production features.
9 years of coding experience
7 years of employment as a software developer
Modern Indian School, Kathmandu
Integrated Master of Science (MSc) Mathematics and Computer Science, Integrated Master of Science (MSc) Mathematics and Computer Science at Indian Institute of Technology, Kharagpur
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