Pooya Hatami
Technical Support Specialist Maintenance at SAP
North Vancouver, British Columbia, Canada
Summary
👤
Senior🎓
Top SchoolPooya Hatami is a versatile technical support and software engineer with nine years of experience delivering on-site and remote IT solutions across large multi-office deployments. At SAP he combines hands-on helpdesk excellence—closing 95% of tickets on first contact and achieving a 4.9/5 satisfaction rating—with full-stack development work, including ML-driven vulnerability remediation and cross-platform VMS kiosks. He brings deep practical knowledge of networks, mobile and server security, and a broad stack spanning Node.js, PHP, Java, HANA, MSSQL and NoSQL. Comfortable translating complex technical issues for non-technical users, Pooya has repeatedly led secure WiFi/LAN/VoIP rollouts and performance tuning for critical infrastructure. Outside support work he channels a passion for algorithms and coding into pragmatic, production-focused tools that bridge operations and development.
8 years of coding experience
3 years of employment as a software developer
Bachelor's degree, Computer Hardware Engineering, Bachelor's degree, Computer Hardware Engineering at Azad University of TehranBritish Columbia Institute of Technology (BCIT)Certificate, Google IT Support Professional, Certificate, Google IT Support Professional at Grow with Google, coursera.org
Github Skills (12)
counting-sort2
bucket-sort2
merge1
gravity1
radix-sort1
javascript1
nodejs1
insertion-sort1
radix1
counting1
insertion1
sorting1
Github contributions (5)
pooyahatami/Algorithm-Sort-Bucket
Jun 2017 - Jul 2017
Contributions:27 commits, 26 pushes, 1 branch in 6 days
pooyahatami/Algorithm-Sort-Insertion
Jun 2017 - Aug 2018
Contributions:25 pushes, 1 branch in 1 year 2 months
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