Summary
Pradeep S is a seasoned WordPress engineer and L2 Linux support specialist with 13 years of experience solving complex hosting, server, and website issues while mentoring teams and improving customer outcomes. Currently at Rocket.net, he blends deep Linux and control-panel expertise (cPanel, Webuzo) with strong web-stack troubleshooting across WordPress, Joomla, Magento, Laravel, Node.js and Python apps. He routinely manages high-pressure live chat sessions, handles escalations like abuse/DMCA and IP cleanups, and translates customer feedback into actionable process improvements. Comfortable across Apache, Nginx, LiteSpeed, MySQL/MariaDB and PostgreSQL, he also scripts with WP-CLI and Linux command-line tools to automate fixes and streamline operations. Cross-functional collaboration with billing, system engineering and migrations teams is a hallmark of his approach, ensuring technical solutions align with business and compliance needs. Based in Bengaluru with a Computer Science degree, he pairs hands-on problem solving with a knack for mentoring new hires and stabilizing recurring platform issues.
12 years of coding experience
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at Dayananda Sagar College of Engineering, BANGALORE