Summary
Prasad Mhatre is a Senior Specialist Software Engineer with 11 years of experience building high-availability, cloud-native systems and AI-powered products from Pune, India. At NICE he designs and ships Copilot solutions using LLMs (OpenAI, Claude3) and created NICE Enlighten Actions to deliver rapid, data-driven operational insights for contact centers. He previously architected a global OpenID Connect authentication platform with 99.999% uptime across multi-region AWS deployments and deep expertise in distributed systems, scaling and performance engineering. A polyglot developer fluent in Java, JavaScript, Python and Go, he combines full-stack experience (Spring Boot, Node, Flask/FastAPI) with vector DBs and embeddings (Qdrant, ChromaDB) and Text2SQL LLM pipelines. Holding an MTech in Data Science from BITS Pilani, he pairs rigorous algorithmic foundations with practical ML/LLM engineering to turn ambiguous problems into reliable, production-grade services.
11 years of coding experience