Prasad Prasad
Vice President - Digital Product And Customer Experience at Charter Communications
New York City Metropolitan Area United States
Summary
🤩
Rockstar🎓
Top SchoolPrasad Prasad is a product and AI leader with 7 years of senior experience (and a 20+ year engineering career arc) building AI-powered customer experiences and scaling agentic AI across customer-facing products for millions of users. As Vice President of Digital Product and Customer Experience at Charter, he reimagines chat and voice channels for 30M+ customers, drawing on prior AWS experience launching enterprise AI products for Fortune 100 clients. He blends hands-on engineering roots—contributing embedded C IoT work for AWS projects like OTA update flows and Nordic BLE fixes—with strategic product leadership that has driven platform revenue growth and patent filings. A featured speaker and HBR advisory council member, he translates technical depth into practical product roadmaps and industry guidance. Known for moving organizations from services to subscription platforms, he pairs data-driven decision making with pragmatic deployment experience. Based in the New York metro area, he combines developer empathy with a proven record of turning AI research into deployable customer solutions.
7 years of coding experience
16 years of employment as a software developer
Bachelor of Engineering (B.E.), Information Technology, Bachelor of Engineering (B.E.), Information Technology at Shanmugha Arts, Science, Technology and Research Academy
Github Skills (16)
c1710
freertos10
over-the-air10
embedded10
bluetooth-le10
btle10
c1110
ota10
bluetooth-low-energy10
sys10
nordicsemi10
aws-iot10
openssl9
posix9
posixct9
Programming languages (2)
Github contributions (5)
aws/amazon-freertos
Nov 2018 - Oct 2021
DEPRECATED - See README.md
Role in this project:
Embedded Systems Engineer / IoT Developer
Embedded Systems Engineer / IoT DeveloperContributions:100 reviews, 180 commits, 97 PRs in 2 years 11 months
Contributions summary:Prasad primarily worked on the Nordic BLE port within the Amazon FreeRTOS repository, implementing and fixing Bluetooth Low Energy (BLE) functionality. They focused on handling PHY update events, cleaning up bootloader projects, and fixing the OTA agent, including handling data blocks. They also addressed whitespace cleanup and made minor fixes related to initialization in the OTA test files.
markdown
aws/aws-iot-device-sdk-embedded-C
Dec 2020 - Mar 2021
SDK for connecting to AWS IoT from a device using embedded C.
Role in this project:Embedded Systems Engineer / IoT Developer
Embedded Systems Engineer / IoT DeveloperContributions:46 reviews, 21 commits, 48 PRs in 3 months
Contributions summary:Prasad primarily worked on the OTA (Over-The-Air) update functionality for an embedded C device connected to AWS IoT. Their contributions involved implementing an OTA update example using coreMQTT and coreHTTP. They addressed code differences, fixed assertions, implemented HTTP response checks, and updated configurations related to OTA processes and the underlying transport mechanisms.
aws-iotsdkembeddedawsembedded-c
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