Prashant Rawat
Senior Consultant (Service Delivery Manager) at HCLTech
Lucknow, Uttar Pradesh, India
Summary
👤
Senior🎓
Top SchoolPrashant Rawat is a seasoned IT service delivery leader with nearly 15 years of hands-on experience managing Cisco voice, video and telepresence infrastructures and aligning operations to ITIL best practices. As a Senior Consultant and Service Delivery Manager at HCLTech, he has driven SLAs, disaster recovery planning, budget reviews and PIP closures while ensuring 100% uptime for critical client devices. He combines technical depth in CUCM, telepresence systems and VoIP protocols with proven people leadership—mentoring engineers, accelerating hiring and conducting performance and audit reviews. Prashant has a track record of translating service capabilities into successful RFP wins and account growth through process improvements and KPI-driven corrective actions. Based in Lucknow with a B.Tech in Computer Engineering, he pairs operational rigor with a continuous-improvement mindset and an unusual breadth that spans both low-level telephony troubleshooting and strategic service transformation.
5 years of coding experience
7 years of employment as a software developer
Bachelor of Technology (B.Tech.), Computer Engineering, First Divison, Bachelor of Technology (B.Tech.), Computer Engineering, First Divison at Feroze Gandhi Institute of Engineering and Technology
English, Hindi
Github Skills (5)
javascript9
open-source9
creative-commons2
fundamentals1
python1
Programming languages (2)
Github contributions (5)
PrashantRawat10/Online-Banking-System
Jun 2022 - Jun 2022
Contributions:5 commits, 4 pushes, 1 branch in 4 days
PrashantRawat10/cv
Jan 2021 - May 2022
Contributions:12 pushes, 1 branch in 1 year 4 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.