Prasun Choudhury
Vice President Customer Support at Zycus
Mumbai, Maharashtra, India
Summary
👤
Senior🎓
Top SchoolPrasun Choudhury is a vice president-level leader with 19 years of experience building and scaling post-sales functions—Customer Success, Technical/Product Support, CX and Systems Engineering—across global SaaS and enterprise tech companies. He blends a pragmatic, data-first approach with automation and generative AI to drive measurable outcomes (CSAT improvements, productivity gains and faster onboarding) and has operationalized co-pilots, RPA and chatbot strategies at scale. Prasun has led multi-geography support organizations, delivering process, tooling and quality frameworks that reduced escalations to industry-leading levels. A lifelong learner with credentials from Cornell, Purdue and IIM Bangalore, he pairs executive leadership training with hands-on ML and Python expertise. Based in Mumbai, he balances corporate governance experience (Independent Director certified) with a developer’s curiosity—his GitHub persona, “Pythonista who lives by the Zen,” hints at a practical engineering mindset beneath the business leadership.
8 years of coding experience
16 years of employment as a software developer
PGP in AI & ML Machine Learning & Artificial Intelligence, PGP in AI & ML Machine Learning & Artificial Intelligence at Purdue UniversityExecutive Leadership Program High Performance Leadership, Executive Leadership Program High Performance Leadership at Cornell UniversityBachelor of Engineering (B.E.) Mechanical Engineering, Bachelor of Engineering (B.E.) Mechanical Engineering at Savitribai Phule Pune UniversityHigh School PCM, High School PCM at Mount Carmel School
Github Skills (13)
typescript8
vscode-extension7
microsoft7
electron7
editor7
vscode7
visual-studio-code6
visual-studio6
java5
selenium-webdriver5
python4
automation3
selenium3
Programming languages (2)
Github contributions (4)
irongorrila/Selenium-Interview-Task
Aug 2017 - May 2020
Interview tasks for selenium automation roles in 4 languages
Contributions:4 commits, 3 PRs, 2 pushes in 2 years 10 months
pythoninterview-tasksautomation-seleniumselenium-webdriverautomation
irongorrila/PGP---Comcast-Project
May 2020 - Feb 2021
A basic analysis task on Comcast's customer service data
Contributions:2 PRs, 3 pushes, 2 branches in 8 months
pythoncustomer-serviceservicenowanalysisdata-service
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