Priscila Heller
Director Technical Support Engineering (US-West) at Datadog
Denver, Colorado, United States
Summary
👤
Senior🎓
Top SchoolPriscila Heller is a multilingual technical support leader with nine years of experience building and scaling high-performing, globally distributed teams for SaaS and on-premise enterprise products. Currently Director of Technical Support Engineering at Datadog in Denver, she combines hands-on operational leadership with a strong focus on mentorship, process design, and asynchronous learning through documentation. Known for turning support organizations into strategic partners, she has led premium support functions at GitHub and driven efficient workflows that reduce time-to-resolution for large customers. An Executive MBA candidate at Chicago Booth and a published author of Automating Workflows with GitHub Actions, she blends business acumen with practical technical writing to institutionalize knowledge. Priscila’s background in communications and journalism gives her an uncommon edge in crafting clear, customer-facing narratives and internal runbooks. Still curious and hands-on—her GitHub bio simply says “Still learning 😉,” reflecting a continuous growth mindset.
9 years of coding experience
9 years of employment as a software developer
Bachelor's degree Communication Journalism and Related Programs, Bachelor's degree Communication Journalism and Related Programs at Pontifical Catholic University of Minas Gerais, BrazilExecutive MBA Business Administration and Management General, Executive MBA Business Administration and Management General at The University of Chicago Booth School of BusinessBachelor's degree Communication and Media Studies, Bachelor's degree Communication and Media Studies at Purdue University Northwest
English, Spanish, Portuguese, French
Github Skills (41)
slack-integration9
github-app9
webrtc9
slack9
chat9
conversations9
collaboration8
dice8
javascript8
communications8
meteor7
hugo7
git-client7
cfssl6
ssl-certificate6
Programming languages (5)
Github contributions (5)
talktopri/regex-things
Jan 2018 - Jun 2021
Contributions:1 PR, 12 pushes, 6 branches in 3 years 5 months
reactregex
talktopri/speaking_git
Feb 2017 - Apr 2021
Contributions:5 pushes, 1 branch, 1 issue in 4 years 3 months
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