Priyanka Arora
Customer Service Specialist at Concentrix
Kitchener, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolPriyanka Arora is an experienced software engineer turned customer service specialist with eight years of cross-functional experience spanning Android development, embedded IoT work on Raspberry Pi and Arduino, and frontline client support for major brands like Apple. Holding an MCA and hands-on coding experience in Java and C++, she pairs technical fluency in mobile and embedded systems with proven customer-facing skills, including SharePoint administration and cloud solution training. Her background includes building robust Android front ends and supporting enterprise content management, while recent roles emphasize driving quality customer outcomes and KPI-driven operations. Based in Kitchener, Ontario, Priyanka is comfortable bridging engineering and support teams to turn technical requirements into clear customer solutions—an unusual blend that makes her effective at both troubleshooting code and improving user experience.
8 years of coding experience
1 year of employment as a software developer
High School Diploma, Information Technology, High School Diploma, Information Technology at Conestoga CollegeMaster of Computer Applications - MCA, Master of Computer Applications - MCA at Pussgrc, hoshiarpurBachelor of computer application, Information Technology, Bachelor of computer application, Information Technology at Panjab University
English, Hindi, PunjabiProgramming languages (1)
Github contributions (1)
marcelstoer/nodemcu-custom-build
Jul 2017 - Jun 2018
Contributions:6 commits in 11 months
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