Summary
Quazi Ibrahim is a software developer based in Markham, Ontario with a decade of experience turning messy, repetitive problems into reliable systems. At IBM he leads the B2Bi SaaS Support Canada team and runs a global training program for EDI/B2Bi support, having personally triaged and resolved over 5,000 client cases by rebuilding environments and tracing data flows across SOA stacks. He pairs hands-on engineering—building MVPs like a speech-to-text phone ticketing solution and productivity chrome extensions—with strong cross-functional collaboration across DevOps and engineering to improve serviceability and scalability. Earlier roles in web development, ops leadership, and university IT work gave him a pragmatic mix of scripting, automation, and user-facing support skills. Known for turning support pain points into tooling, he blends customer empathy with technical rigor to drive measurable operational improvements.
10 years of coding experience
1 year of employment as a software developer
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at McMaster University
English, Bengali