Quintin Ollie
Help Desk Specialist at Randstad Digital
Bowie, Maryland, United States
Summary
👤
Senior🎓
Top SchoolQuintin Ollie is a seasoned Help Desk Specialist with over 15 years supporting high-volume call centers and 11 years of focused technical support experience, currently serving at Randstad Digital from Bowie, Maryland. He holds CompTIA A+ certification and maintains a Public Trust security clearance with prior FEMA and HUD clearances, demonstrating a strong compliance and federal support background. Quintin has a proven track record at HUD-related help desks, managing 50+ daily inquiries, provisioning access to multiple HUD systems, and resolving Tier 1–2 hardware, OS, and account issues. Comfortable translating technical detail for non-technical users, he pairs hands-on troubleshooting with process-driven QA and documentation skills. His foundation in computer engineering studies and Per Scholas A+ training give him both theoretical grounding and practical, classroom-to-helpdesk experience.
10 years of coding experience
Computer Engineering, Computer Engineering at Penn State UniversityCertificate, Comptia A+, Certificate, Comptia A+ at Per Scholas
English
Github Skills (200)
bots10
browser10
mpd-client10
kotlin-android10
static-site-generator10
fetch10
daemon10
firebase10
audio10
music10
graphql10
javascript10
caffeine10
push-notifications10
geolocation10
Programming languages (11)
Github contributions (5)
adenin-platform/generator-cloud-function
Oct 2018 - Jul 2020
Contributions:2 PRs, 61 pushes, 1 branch in 1 year 9 months
adenin-connectors/ms-graph
Feb 2019 - Nov 2020
Contributions:157 pushes, 7 branches in 1 year 9 months
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