R Perrone
Director Of Customer Success, Financial Services at Qualtrics
Virginia, United States
Summary
👤
Senior🎓
Top SchoolR Perrone is a customer success leader with 14+ years guiding enterprise partnerships across experience management and integrated HRIS for financial services and healthcare. Currently Director of Customer Success at Qualtrics, he has repeatedly turned implementations into measurable growth—adding ~$1.75M ARR organically in 18 months and elevating clients to industry thought leadership at X4. His background spans post-sales strategy, contact center voice analytics, and complex exchange and benefits integrations, enabling him to translate technical pipelines into operational risk reduction and automated quality management. Known for managing executive relationships and large strategic accounts, he blends product advocacy with delivery rigor to drive adoption and long-term value. A James Madison University CIS graduate based in Virginia, he brings rare domain depth across CX, HRIS, and regulated healthcare systems.
10 years of coding experience
Bachelor’s Degree, Computer Information Systems and Management Studies, Bachelor’s Degree, Computer Information Systems and Management Studies at James Madison University
Github Skills (19)
simple-gui5
loadlibrary4
fizzbuzz4
react3
temporal3
golang3
open-source2
dll2
javascript2
webpack-loader2
go2
windows1
workflow-engine1
php-mysql1
login-system1
Programming languages (4)
Github contributions (5)
jPomeranz/dotfiles
Feb 2019 - Sep 2024
Contributions:43 pushes, 1 branch in 5 years 8 months
jPomeranz/jPomeranz.github.io
Nov 2016 - Feb 2026
Personal site (now hosted on Github Pages).
Contributions:48 pushes, 8 branches in 9 years 4 months
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