Rachel Fox
Senior Manager, Customer Success at Ostro
New York, New York, United States
Summary
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Senior🎓
Top SchoolRachel Fox is a Senior Manager in Customer Success with 13 years of experience at the intersection of healthcare, data, and commercialization, currently leading customer success at Ostro from New York. She has a strong track record delivering omnichannel initiatives for pharmaceutical clients—driving major site traffic growth, managing MLR processes, and translating analytics into strategic recommendations for brands like Genentech and Bristol Myers Squibb. Rachel combines program management, cross-functional leadership, and hands-on execution across web, email, social, and patient support materials, while mentoring junior teammates to raise delivery quality. Passionate about shortening time-to-information for HCPs and patients, she seeks opportunities that blend strategy, analytics, and innovation to personalize healthcare engagement. A psychology major with a legal-studies minor, she brings a user-centered mindset and regulatory awareness often overlooked in typical customer-success profiles.
13 years of coding experience
3 years of employment as a software developer
Psychology Major, Legal Studies Minor, Psychology Major, Legal Studies Minor at Bucknell UniversityFairfield Ludlowe High School
Github Skills (32)
docker10
activitypub9
mastodon9
federation8
microblogging8
pixelfed8
webfinger7
irssi7
irc6
discord-bot6
sasl5
discord5
rewrite4
irc-server4
gtk4
Programming languages (7)
Github contributions (5)
foxiepaws/irssi-emoji
Apr 2014 - Jul 2017
Contributions:9 commits, 1 PR, 1 push in 3 years 3 months
emojireallyirssi
foxiepaws/gallery
Nov 2012 - Mar 2013
Contributions:31 commits in 3 months
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