Rachel Mahan
Lead Technical Writer API Documentation
Greater Indianapolis United States
Summary
👤
Senior🎓
Top SchoolRachel Mahan is a Lead Technical Writer at Salesforce with nearly a decade focused on developer and API documentation, and 18 years total simplifying complex science and technology for diverse audiences. She manages large collaborative developer guides, coordinates across a dozen+ product teams, and drives automation of API references and Postman collections from OpenAPI/RAML specs. A former science journalist and research scientist, she blends rigorous technical accuracy with clear, user-centered communication and has run multiple user research studies to improve developer experiences. She also mentors writers, created a networking program for interns, and completed Salesforce’s year-long leadership certification, reflecting a rare mix of content strategy, tooling fluency (OpenAPI, JSON, Markdown, git), and people leadership.
9 years of coding experience
6 years of employment as a software developer
JavaScript Fundamentals 101 course, JavaScript Fundamentals 101 course at Eleven Fifty Coding AcademyM.A., Science Journalism, M.A., Science Journalism at New York UniversityGraduate certificate, Human Computer Interaction, 4.0, Graduate certificate, Human Computer Interaction, 4.0 at Indiana University–Purdue University IndianapolisUniversity of GeorgiaUniversity of Missouri
English
Github Skills (15)
marketing-cloud10
sdk10
marketing9
swift9
cordova-plugin9
ios8
leancloud8
square8
storekit8
cordova8
android7
java6
marketing-automation5
marketing-tools5
mobile3
Programming languages (2)
Github contributions (5)
salesforce-marketingcloud/JB4A-SDK-iOS
Jul 2016 - Mar 2018
DEPRECATED. Please see Marketing Cloud SDK iOS
Contributions:50 commits, 10 pushes in 1 year 8 months
ios-sdkcloud-sdksdkswiftios
salesforce-marketingcloud/JB4A-SDK-Android
Oct 2016 - May 2018
Contributions:20 pushes in 1 year 8 months
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