Rachel Micolichek
Customer Support Manager at Cyara
Greater Seattle Area United States
Summary
👤
Senior🎓
Top SchoolRachel Micolichek is a customer support leader and former software engineer with 11 years of experience shaping post-sales success at Cyara, where she progressed from technical consultant to Customer Support Manager overseeing engineering teams and escalations. She blends deep technical knowledge of IVR automation and CX testing platforms with a knack for process improvement, defect prioritization, and proactive customer engagement to drive faster innovation and more reliable customer experiences. Based in the Greater Seattle Area, Rachel pairs hands-on delivery skills—deploying on-prem solutions and creating test cases—with people leadership, mentoring engineers and refining support workflows. Her background in computer engineering technology and game programming gives her an unusual cross-disciplinary perspective on systems design and user-facing interactions.
10 years of coding experience
6 years of employment as a software developer
Master's degree, Game Programming, Master's degree, Game Programming at DePaul UniversityAssociate of Arts (AA), General Studies, Associate of Arts (AA), General Studies at Great Basin CollegeBachelor of Science (B.S.), Computer Engineering Technology/Technician, Bachelor of Science (B.S.), Computer Engineering Technology/Technician at DeVry University
Github Skills (4)
css7
html6
react6
javascript6
Programming languages (1)
Github contributions (5)
Waachel/waachel.github.io
Oct 2024 - Feb 2025
Contributions:233 pushes, 1 branch in 4 months
Waachel/CSC486
Sep 2024 - Sep 2024
Contributions:8 pushes, 1 branch in 1 day
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