Rafael Bortman
Specialist Product Manager at Itaú Unibanco
São Paulo, Brazil
Summary
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Senior🎓
Top SchoolRafael Bortman is a Specialist Product Manager with nine years in fintech product and payments at Itaú Unibanco, combining hands-on product delivery with strategic cost and conversion impact across marketplace and banking platforms. He led cross-functional teams to build payment platforms, checkout strategies and AI-driven customer solutions (including a chatbot platform) that delivered measurable efficiency gains and reduced transaction costs by over 1.3 percentage points. Comfortable operating between business, design and engineering, he has driven migrations to cloud, introduced AI into voice/URA systems and streamlined reconciliation and fraud workflows. A São Paulo–based Information Systems graduate from USP with an MBA in Product Management, Rafael pairs rigorous academic training with deep domain expertise in payments. Notably, he has repeatedly turned discovery work into tangible financial outcomes (e.g., ~R$900k efficiency per chatbot) while scaling products inside one of Brazil’s largest banks.
9 years of coding experience
4 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at Business Training CompanyMaster of Business Administration - MBA, Product Management, Master of Business Administration - MBA, Product Management at BBI - Business Behavior InstituteUniversity of São Paulo
English, Spanish, Hebrew, PortugueseProgramming languages (1)
Github contributions (5)
cobap/merendaAberta
Oct 2017 - Nov 2017
Contributions:10 PRs, 12 pushes, 1 branch in 1 month
guilanfredi/ep-sd-grpc
Jun 2018 - Jul 2018
Contributions:2 PRs, 26 pushes, 2 branches in 7 days
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