Rafael Chagas is a technology leader with 8 years of experience orchestrating IT, product and marketing initiatives across Brazil, the US and Portugal. As Head of Technology at Lello and former Senior Director of Operations at Agência Lead, he has led the end-to-end delivery of more than 500 projects and scaled a product from concept to 600 clients while building and mentoring high-performing teams. His background spans ERP and BI implementations, credit-risk systems (Crivo) and ITIL-driven operations, giving him a rare fluency across infrastructure, integration and business-process automation. Known for stabilizing complex rollouts—such as Protheus deployments—and resolving incidents rapidly, he blends strategic planning with hands-on execution using agile methods. Currently based in São Paulo, he is expanding his AI and business knowledge through postgraduate studies in Artificial Intelligence, signaling a practical shift toward data-driven decisioning.
8 years of coding experience
Curso Técnico Integrado, International Marketing, Curso Técnico Integrado, International Marketing at ESPM Escola Superior de Propaganda e Marketing
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