Rafael Dos Santos
Assistente De Suporte Ao Cliente at GestãoDS
Rio Grande do Sul, Brazil
Summary
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Senior🎓
Top SchoolRafael Dos Santos is an experienced IT professional with 11 years blending hands-on software and systems work with customer-facing support and operations. He combines formal training in software engineering, administration and project management with practical expertise in Linux administration, PostgreSQL/MySQL/Oracle databases and ERP integrations. Rafael has a strong track record in technical support and remote troubleshooting, automations using Excel macros, and implementing POS/e-commerce solutions, bringing both technical depth and process-driven customer service. He’s actively expanded into cybersecurity and data science post-graduations while continuing to contribute to open-source Linux ecosystems, showing a curiosity-driven approach to bridging infrastructure, databases and user enablement. A pragmatic communicator and trainer, he often turns complex technical issues into user autonomy through documentation and remote training.
11 years of coding experience
Federal University of Technology – ParanáMBA em Tecnologia para Negócios: Data Science e Big Data, Information Technology, MBA em Tecnologia para Negócios: Data Science e Big Data, Information Technology at FACUVALE - PÓS-GRADUAÇÃO EaDPós-Graduação em Gestão de Pessoas e Departamento Pessoal, Business/Commerce, General, 92, Pós-Graduação em Gestão de Pessoas e Departamento Pessoal, Business/Commerce, General, 92 at Faculdade IguaçuNorth Paraná University
English, Spanish
Github Skills (2)
teste2
testing1
Programming languages (2)
Github contributions (5)
fararvs/ctrlacessodir
May 2015 - Jun 2015
Contributions:13 commits, 13 pushes, 1 branch in 1 month
rvsfara/javaBootcampQuebec2022
Nov 2022 - Nov 2022
Contributions:19 commits, 15 pushes, 1 branch in 4 days
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