Rafael Gozzi
Customer Assistant at Lidl Ireland
Leinster, Ireland
Summary
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Senior🎓
Top SchoolRafael Gozzi is an IT professional with eight years of experience bridging hands-on technical support and emerging software development skills. He has a strong track record in L1–L3 support, ERP/POS troubleshooting, process improvement and customer training, including measurable wins like a 20% faster ticket response and a 90% reduction in fiscal-document tickets after implementing cloud uploads. Recently upskilling with a Higher Diploma in Computing and practical experience in Java, Spring Boot, Angular and SQL, he combines system stability instincts with the ability to contribute to modern application delivery. Comfortable working directly with users and developers, he excels at diagnosing problems from logs to code and turning recurring pain points into documented, automated solutions. Relocated to Ireland to deepen his education and language skills, Rafael brings multicultural communication strengths and a pragmatic focus on delivering value in IT support or application development roles.
8 years of coding experience
6 years of employment as a software developer
Higher National Diploma, Computer Science, First-Class Honours, Higher National Diploma, Computer Science, First-Class Honours at National College of IrelandBachelor's degree, Information Technology, Bachelor's degree, Information Technology at UNINOVE
English, PortugueseProgramming languages (4)
Github contributions (5)
Rafaelcerq28/Agenda
Mar 2019 - Mar 2021
Contributions:5 commits, 4 pushes, 1 branch in 2 years
Rafaelcerq28/DB_Java
Oct 2018 - Apr 2019
Testes com banco de dados Java
Contributions:21 PRs, 40 pushes, 13 branches in 6 months
testesdadosbanco-de-dadosbancojava
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