Rafael J
Staff Site Reliability Engineer at ServiceNow
Berlin, Germany
Summary
👤
Senior🎓
Top SchoolRafael J is a Staff Site Reliability Engineer based in Berlin with 13 years of experience building resilient infrastructure and distributed systems across fast-moving cloud and observability teams. He has progressed from senior software engineer roles to technical leadership at companies like HelloFresh, OneFootball, and Lightstep (now ServiceNow Cloud Observability), now shaping production reliability at ServiceNow. Rafael combines deep hands-on engineering with systems thinking—designing scalable observability and platform tooling that keeps large-scale services healthy in production. He excels at bridging software engineering and SRE practices, driving incident reduction, automation, and sustainable operational processes. Known for moving between product-focused startups and enterprise observability, he brings pragmatic solutions informed by broad delivery experience. Trained in computer software engineering, he pairs academic fundamentals with a track record of shipping reliable systems at scale.
14 years of coding experience
12 years of employment as a software developer
Bachelor of Technology - BTech, Computer Software Engineering, Bachelor of Technology - BTech, Computer Software Engineering at Instituto Brasileiro de Tecnologia Avançada - IBTA
Portuguese, English, Spanish
Github Skills (6)
backbone9
backbonejs8
rails5
semantic-ui4
javascript3
agile2
Programming languages (2)
Github contributions (5)
rafaeljesus/agile2go
Dec 2013 - Nov 2014
Rails 4 - Backbone.js - SemanticUI
Contributions:417 commits in 10 months
backbonebackbonejsrailssemantic-ui
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