Summary
Rafael Junqueira is a seasoned IT leader with over 26 years of experience and more than a decade in senior global roles driving IT service management, delivery and infrastructure across Latin America and worldwide. He currently leads Order-to-Service IT applications at Mitel, focusing on operational stability, cost optimization and cross-functional supplier collaboration, after steering 30+ IT services as Global Head of IT Service Management at Unify/Atos. Rafael combines hands-on technical expertise—from SAP Basis and WAN/LAN/UC implementations to solution architecture—with strong process discipline (ITIL, CM/SACM) and proven change and major-incident coordination. Known for planning and executing complex carve-outs and large migrations (thousands of users), he brings a pragmatic, audit-aware approach to improvements and automation. Based in São Paulo, he blends regional delivery experience with global program leadership and an ability to translate senior management priorities into measurable IT outcomes.
14 years of coding experience
14 years of employment as a software developer
English, English at St. Giles College
Processamento de Dados, Processamento de Dados at Faculdade de Tecnologia de São Paulo - FATEC-SP
portuguese (brazil), English, Spanish