Summary
Rafael Santo is a reliable IT technician and customer-facing operator with eight years of hands-on experience across monitoring, administrative support, and frontline service roles in Rio Grande do Sul. Trained as a Técnico em Informática, he progressed from CCTV and alarm monitoring to a Nivel 2 technical position before moving into customer operations as a caixa operator, demonstrating versatility between technical and service-oriented environments. Known for punctuality, dedication and strong work ethic, he brings disciplined process-following and clear communication to shift-based and technical teams alike. Comfortable with spreadsheets, email workflows and monitoring systems, he blends practical IT skills with everyday operational know-how that helps keep services running smoothly.
8 years of coding experience
Técnico, Information Technology, Técnico, Information Technology at QI Faculdade & Escola Técnica
Ensino Médio, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, Ensino Médio, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at Escola Estadual de Ensino Médio Professor Alcides Cunha
Portuguese