Summary
Rafael Santos is a senior risk and operations leader with eight years of experience driving global fraud prevention, CX, and operational excellence across fast-growing health and wellness platforms. Currently Senior Director of Global Risk & Fraud at Wellhub, he previously scaled B2B operations and client success at Gympass across multiple markets, blending analytical rigor from his industrial engineering background with hands-on process improvement. He’s comfortable translating complex data and cross-functional inputs into pragmatic controls and scalable programs that protect revenue while improving customer experience. Based in Greater Houston, Rafael brings a rare combination of frontline operational experience and strategic leadership, and—true to his GitHub bio—prefers backend, no-frills solutions that simply work.
8 years of coding experience
6 years of employment as a software developer
Bachelor of Engineering - BE, Industrial Engineering, Bachelor of Engineering - BE, Industrial Engineering at Universidade Federal do Rio de Janeiro
English, Spanish, French, Portuguese