Rafael Souza
Computer Software Consultant at XGEN
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolRafael Souza is a seasoned Computer Software Consultant based in São Paulo with over 11 years of hands-on experience designing and implementing CTI and VoIP solutions, especially within the Genesys ecosystem. He has led end-to-end integrations—IVR, recorders, WFM, routing and chat—acting as the primary interface with vendors, clients and internal stakeholders to deploy reliable contact center platforms. Rafael combines deep engineering roots (BSc in Computer Science and a technical electronics background) with business acumen from an MBA in Gestão de Negócios, enabling him to align technical solutions with operational goals. Known for building custom softphones and CTI applications, he brings practical improvisation to complex telecom environments and a track record of maintaining production Genesys landscapes.
11 years of coding experience
Fédération Internationale de l'Art PhotographiqueBacharel em Ciência da Computação, Ciência da Computação, Bacharel em Ciência da Computação, Ciência da Computação at Universidade Anhembi MorumbiTécnico em Eletrônica - CREA-SP, Técnico em Eletrônica, Técnico em Eletrônica - CREA-SP, Técnico em Eletrônica at CEAP - Centro Educacional Assistencial ProfissionalizanteMBA em Gestão de Negócios, Administração de Empresas, MBA em Gestão de Negócios, Administração de Empresas at FIA - Fundação Instituto de Administração
Spanish, English
Github Skills (50)
asio10
boost10
beast9
websocket-client9
boost-asio9
whatsapp8
vbscript8
http-server8
microsoft-edge8
client-server8
websocket8
linux8
networking8
ssl8
server8
Programming languages (7)
Github contributions (5)
rflsouza/Extended-CComboBox
Jan 2019 - May 2023
Contributions:5 pushes, 1 branch in 4 years 4 months
rflsouza/IISModule
Jun 2019 - May 2023
Contributions:10 pushes, 1 branch in 3 years 11 months
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