Rafaela Santana
Paraíba, Brazil
Summary
🤩
Rockstar🎓
Top SchoolRafaela Santana is an IT Support and Observability Analyst with four years of hands-on experience ensuring stability in mission-critical SaaS and hospital environments. She has monitored over 5,000 daily Control-M jobs, automated operational routines with Rundeck, and used Datadog, Zabbix and ITSM tools (ServiceNow, Helix) to drive SLA adherence and incident resolution. Comfortable across Oracle, SAP, BI, MFT, Web Services and PowerShell, she blends orchestration and documentation skills to keep complex integrations auditable and reliable. A customer-focused operator from frontline Zendesk/Sabre support to multi-tenant SaaS monitoring, Rafaela is currently upskilling in data science while transitioning toward roles in monitoring, automation and N1/N2 technical support.
4 years of coding experience
Ciência de dados, Ciência de dados at Universidade Cruzeiro do Sul
Github Skills (18)
lucene8
cratedb8
postgresql7
sql7
database7
elasticsearch6
astronomer6
sql-database6
iot6
time-series6
analytics6
dbms5
vector-database5
big-data5
olap4
Programming languages (3)
Github contributions (5)
rafaelasantana/monster-trading-cards-game
Nov 2023 - Jan 2024
Contributions:18 pushes, 1 branch in 2 months
rafaelasantana/web-dev
Sep 2022 - Oct 2022
Contributions:8 PRs, 16 pushes, 3 branches in 1 month
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