Rafi Michaeli
Nursing Student at Schonbrunn School of Nursing (Ichilov)
Israel
Summary
👤
Senior🎓
Top SchoolRafi Michaeli is a seasoned Customer Success leader with over 20 years of experience helping SaaS companies drive retention, expansion, and customer advocacy across the full lifecycle. He has held senior CSM and account roles at Sauce Labs and Papaya Global, combining strong business and technical acumen to rescue at-risk accounts, improve NPS, and inform product strategy. With an MBA and broad experience in project and product management, he bridges cross-functional teams to deliver measurable customer outcomes. Currently training as a nursing student while volunteering as an EMT and rapid responder in Israel, Rafi brings uncommon composure under pressure and a service-driven mindset to customer relationships. His career reflects a rare blend of operational discipline, strategic insight, and hands-on crisis leadership that benefits both customers and internal stakeholders.
8 years of coding experience
18 years of employment as a software developer
Master of Business Administration (M.B.A.), Master of Business Administration (M.B.A.) at The College of Management Academic StudiesBachelor’s Degree, Bachelor’s Degree at The Hebrew University of JerusalemAppleseeds AcademyGroups Moderator Course, Groups Moderator Course at Maagalim – Institute of Psychotherapy and Counseling
English, Hebrew, Spanish
Github Skills (11)
testfairy10
sandbox6
testing3
documentation3
cli2
ios1
sdk1
react-native1
react-native-component1
android1
react1
Programming languages (5)
Github contributions (5)
testfairy/docs
Nov 2018 - Feb 2022
TestFairy documentation repo
Contributions:1 review, 1375 commits, 832 PRs in 3 years 3 months
testfairy
RafiMichaeli/my-demo-app-android
Jun 2023 - Jun 2024
Contributions:2 releases, 1 PR, 2 pushes in 1 year
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