Summary
Raghav Dua is a Senior Software Engineer based in Bengaluru with 9 years of experience building scalable products and high-performing teams across e-commerce and digital ordering platforms. He combines hands-on architecture and delivery skills with measurable business impact—designing Delivery Hero’s SmartQR ($700M GMV), cutting payment costs by 40%, and doubling sales funnel conversion through AI-driven initiatives. Raghav is equally focused on engineering quality and ops resilience, having halved critical incidents, driven 100% SLA compliance, and improved customer satisfaction from 2.1 to 4.0. He has a track record of leading high-stakes launches (zero-downtime Black Friday ops for 2.5M visitors) and rapidly growing teams’ capabilities via training and process frameworks. Notably, he fast-tracked to senior roles by consistently delivering revenue-driving features like live video shopping and automation tools that saved hundreds of man-hours. His blend of technical ownership, cross-functional influence, and a knack for pragmatic cost and reliability optimizations makes him a catalyst for product-led growth.
9 years of coding experience
7 years of employment as a software developer
Master of Business Administration, Master of Business Administration at Indian Institute of Management Bangalore
Bachelor of Technology (BTech), Computer Science, Bachelor of Technology (BTech), Computer Science at Guru Gobind Singh Indraprastha University