Rahil Shah
Senior Technical Support Specialist at Northwestern University
Roselle, Illinois, United States
Summary
🤩
Rockstar🎓
Top SchoolRahil Shah is a Senior Technical Support Specialist with eight years of experience blending web development roots and IT operations to improve user experience and system reliability. Over six years at Northwestern University's Kellogg School of Management he led ServiceNow implementations and portal redesigns that measurably boosted SLA compliance, cut development time, and centralized workflows to reduce data errors. He pairs hands-on skills in HTML, CSS, JavaScript/AngularJS, PowerShell, JAMF, and SharePoint with data-driven analysis using ServiceNow reports and BigQuery to diagnose root causes and deliver lasting fixes. Rahil is known for translating messy operational needs into intuitive tools and dashboards while coaching teams to be more independent—raising team autonomy and knowledge visibility. Outside of standard IT duties he launched a web startup and ran events, demonstrating entrepreneurial initiative and a knack for organizing complex logistics. Based in Roselle, IL, he brings a customer-first mindset and curiosity-driven approach to making technology simpler and more efficient for people.
9 years of coding experience
3 years of employment as a software developer
Bachelor of Engineering (B.E.) Computer Science & Engineering, Bachelor of Engineering (B.E.) Computer Science & Engineering at Dr. Jivraj Mehta Institute of Technology, Anand 082
English, Hindi, Gujarati
Github Skills (13)
vscode-extension10
shopify9
react9
typescript9
component-library9
design-tokens9
figma-plugin9
admin-interface4
firebase4
webpack3
frontend2
mobile-application2
react-native1
Programming languages (3)
Github contributions (5)
rahilllshah/alumni-map
Jul 2020 - Aug 2025
Contributions:42 pushes, 1 branch in 5 years 2 months
rahilllshah/portfolio
Feb 2020 - Jul 2026
My personal website, coded from scratch!
Contributions:5 PRs, 702 pushes, 9 branches in 6 years 6 months
scratchreactnextjs
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