Change Manager Service Manager at Tata Consultancy Services
Pune, Maharashtra, India
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Summary
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Rahul Chavan is a Change and Service Manager with nine years’ experience in IT service management, currently enabling cloud infrastructure projects at Tata Consultancy Services to meet objectives while minimizing business disruption. He specializes in incident lifecycle management, major incident coordination, and continuous process improvement under ITIL frameworks, with a strong track record of driving SLA/OLA compliance and knowledge-driven troubleshooting. Prior to TCS he worked on network provisioning and configuration for ILD, NLD and MAN services at Tata Communications, giving him hands-on telecommunication and operational experience that informs his change management decisions. Rahul enjoys the client-facing phase of projects where requirements spark collaborative solution design, and he routinely turns those discussions into measurable service outcomes. He combines an E&TC engineering background with practical skills in incident reporting, root-cause input for problem management, and cross-team coordination to restore services rapidly. Colleagues describe him as passionate, approachable, and focused on bridging technical teams and business stakeholders to deliver tested, cost-effective service layers.
9 years of coding experience
2 years of employment as a software developer
Bachelor of Engineering (B.E.), Electronics and telecommunications engineering, Bachelor of Engineering (B.E.), Electronics and telecommunications engineering at Vishwakarma Institute Of Information technology
SSC, First Class, SSC, First Class at Shri Shivaji Maratha Highschool
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Rahul Chavan - Change Manager Service Manager at Tata Consultancy Services