Rahul Easaw
Manager at Oolong
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolRahul Easaw is a seasoned support engineering leader with 10 years of experience driving reliability and customer outcomes for enterprise SaaS, currently managing Government Service Cloud support operations at Salesforce from the San Francisco Bay Area. He has progressed from hands-on technical support and hardware testing to leading swarm teams that resolve Sev-1 incidents, using log analysis and cross-functional collaboration to deliver measurable improvements. Rahul excels at bridging Support, Product, and R&D — creating demo org templates, reproducing complex customer issues, and pushing product fixes to improve field service products. Comfortable owning high-stakes responsibilities, he brings a practical engineering background (San José State University, 42 Paris) and a proven ability to operationalize processes that reduce time-to-resolution for mission-critical customers.
10 years of coding experience
7 years of employment as a software developer
Bachelor of Science (B.S.), Computer Software Engineering, Bachelor of Science (B.S.), Computer Software Engineering at San José State UniversityC language, C language at 42 ParisGithub contributions (5)
AustinYam/SimplyType
Dec 2018 - Dec 2018
Contributions:16 pushes in 2 days
bammaul/SimpleType
Dec 2018 - Dec 2018
Contributions:3 pushes, 1 branch in 1 day
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