Raj Patel
Service Support Specialist at Ericsson
Plano, Texas, Australia
Summary
👤
Senior🎓
Top SchoolRaj Patel is a Sydney-based IT professional with 11 years of customer-facing and technical experience, currently delivering Level 2 service support for Ericsson across LTE/5G and hybrid cloud environments. He consistently meets high SLAs (95%+) and a 98% first-time resolution rate while handling 25–35 tickets daily and supporting 50+ field engineers using ServiceNow, Jira, ITSM, and Remedy. Raj blends hands-on network diagnostics (RSRP, SNR, traceroute), Microsoft 365/Entra ID administration, and DevOps automation (Ansible, AWX, IaC) to cut troubleshooting time by 40% and improve uptime to 99.5%. He’s known for strong stakeholder communication, clear documentation (HLD/LLD/TSD), and mentoring junior engineers, and he brings practical retail and operations leadership from earlier roles that sharpened his customer empathy and process optimisation. Open to hybrid or on-site roles across Australia, he focuses on reliable, scalable, and secure infrastructure delivery.
11 years of coding experience
4 years of employment as a software developer
Bachelor of Information Technology (Cyber & Network Security) Network and System Administration/Administrator, Bachelor of Information Technology (Cyber & Network Security) Network and System Administration/Administrator at TAFE NSW
Github Skills (17)
openstack6
windows6
security6
networking6
k8s5
sdn5
kubernetes4
cni4
virtual-network4
network4
hybrid-cloud3
network-security3
zero-trust3
ebpf3
kubernetes-networking2
Programming languages (1)
Github contributions (5)
patelrajen/Cloud_Billing_System-openstack-
Sep 2014 - Nov 2014
Contributions:5 commits in 1 month
patelrajen/Classify-me
Apr 2015 - Sep 2015
Contributions:5 pushes, 1 branch in 5 months
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