Ramakrishna Konidena
Senior Customer Experience Engineer at Microsoft
Frisco, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolRamakrishna Konidena is a senior customer experience engineer with 25+ years in technical support, program and project management, and content-driven customer success, currently focused on Azure support at Microsoft. He combines deep SQL Server expertise with data-driven decision making to design troubleshooting content and processes that have saved an estimated $1M per month in support costs and supported a site with ~4M monthly visits. A practiced cross-functional leader, he has led large-scale migrations, optimized content workflows to reduce redundancy by 90%, and built dashboards and reporting to steer executive decisions. Known for blending hands-on technical triage with strategic program delivery, he also brings experience in coaching teams, developing self-help channels, and driving measurable reductions in case volume and fallout. Based in Frisco, Texas, he pairs an MS in Computer Science with a background that uniquely spans enterprise support, content engineering, and delivery management.
9 years of coding experience
24 years of employment as a software developer
Master of Science (MS) Computer Science, Master of Science (MS) Computer Science at Temple UniversityBachelor of Technology (B.Tech.) Civil Engineering, Bachelor of Technology (B.Tech.) Civil Engineering at Acharya Nagarjuna UniversityMaster of Technology (M.Tech.) Water Resources Engineering, Master of Technology (M.Tech.) Water Resources Engineering at National Institute of Technology Warangal
English, Telugu, Hindi
Github Skills (33)
analysis-services10
microsoft10
tsql10
microsoft-sql10
microsoft-azure10
sql-server10
data-tools10
sql10
mssql10
microsoft-sql-server10
azure10
ssms10
windows9
mdt9
api9
Programming languages (6)
Github contributions (5)
ramakoni1/sql-docs
Jan 2019 - Jul 2023
Technical documentation for Microsoft SQL Server, tools such as SQL Server Management Studio (SSMS) , SQL Server Data Tools (SSDT) etc.
Contributions:11 pushes, 3 branches in 4 years 6 months
data-servertechnical-documentationsqlserversql-serversql-server-management-studio
ramakoni1/SupportArticles-docs
Mar 2023 - Aug 2023
A public version to sync with SupportArticles-docs-pr
Contributions:11 pushes, 2 branches in 5 months
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