Ran Ramati is a customer-success leader with over a decade of experience turning technical product capabilities into measurable business outcomes for B2B SaaS and on-prem customers. As VP of Customer Success at Silverfort, he built and scaled global CS and support organizations across the US, Israel and Singapore, codifying onboarding, EBRs, renewals and upsell playbooks. His background as a product manager and solution architect gives him rare credibility across product, engineering and enterprise sales, enabling him to shepherd complex implementations and influence roadmaps. Known as the internal “voice of the customer,” he combines hands-on technical depth from roles at Logz.io, AlgoSec and Check Point with strategic customer advocacy. Based in Tel Aviv, he excels at hiring and mentoring distributed teams and at converting field feedback into product decisions that drive retention and expansion.
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