Ranadip Saha
IT Desk Senior Associate
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolRanadip Saha is an IT support professional based in Bengaluru with 11 years of technology experience and over six years focused on resolving complex incidents, streamlining systems, and mentoring teams. As an IT Desk Senior Associate at NTT DATA Services deployed on a US Bank project, he blends frontline L2 technical case management expertise with a customer-first approach to maintain business continuity. Previously he led technical support at [24]7.ai and began his career in email marketing, giving him a practical understanding of both technical operations and user-facing communications. Known for translating recurring issues into process improvements, he consistently reduces ticket churn while enhancing client satisfaction. With a B.Tech. in Computer Science from WBUT, he brings a methodical, service-oriented mindset and a knack for coaching peers to elevate support outcomes.
11 years of coding experience
12th, Computer Science, A, 12th, Computer Science, A at Midnapur Collegiate SchoolBachelor of Technology (B.Tech.), Computer Science, A, Bachelor of Technology (B.Tech.), Computer Science, A at W.B.U.T
English, Hindi, Bengali
Github Skills (38)
socket-io10
javascript10
websocket10
nodejs10
server10
realtime9
application-framework9
react-select9
react8
pathofexile8
world-of-warcraft7
poe7
machine-vision6
supervised-learning6
tactics5
Programming languages (5)
Github contributions (5)
heartz/CanvasShare
Mar 2015 - Apr 2017
Contributions:29 commits, 2 PRs, 21 pushes in 2 years 2 months
socket-iosocketiocanvasjavascriptnodejs
KshitijKarthick/Finite-Automata
Mar 2015 - Jun 2015
Contributions:7 commits, 3 pushes, 1 branch in 2 months
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