Summary
Randy Au is a Staff Quantitative UX Researcher based in New York with 11 years of data and UX research experience across startups and major tech firms. He blends deep quantitative analysis, experiment design, and logging-based product metrics with qualitative insight to improve complex B2B experiences, most recently leading metrics and usability programs for Google Cloud and now ServiceNow. Randy also publishes a long-form data science and UX newsletter, curating and editing content for thousands of subscribers, and runs Counting Stuff as an outlet for strategic, reader-focused analysis. His background spans hands-on data engineering and analytics at product-centric companies (Bitly, Primary.com, Meetup), giving him a rare mix of production-scale data systems know-how and human-centered research practice. He prefers contacts via Bluesky or his website rather than LinkedIn, reflecting a pragmatic, privacy-conscious approach to professional communication.
11 years of coding experience
8 years of employment as a software developer
MS Communication, MS Communication at Cornell University
Stuyvesant High School
BS Business Philosophy Applied Mathematics, BS Business Philosophy Applied Mathematics at Stony Brook University
English, Japanese, Chinese, Chinese