Randy Topken
Senior Escalation Engineer
Charlotte, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolRandy Topken is a Senior Escalation Engineer at Microsoft with over a decade of deep troubleshooting experience across Exchange, Outlook, Teams, and Skype for Business. He specializes in debugging and reverse engineering complex calendaring and messaging issues, and is the author of practical diagnostic tools such as CalCheck, CalVerifier and Meeting Analyzer that are used to pinpoint calendar corruption and meeting-item problems. Based in Charlotte, NC, he blends hands-on code analysis with customer-facing escalation management and is certified to lead intensive Kepner-Tregoe problem solving workshops. Outside of work he pursues technical curiosity through mountain biking, backpacking and guitar, reflecting a disciplined, investigative mindset that informs his approach to thorny support cases.
10 years of coding experience
Turpin High SchoolSummit Country Day SchoolElectronics Engineering Technology, Electronics Engineering Technology at Central Piedmont Community College
Github Skills (2)
exchange3
powershell2
Programming languages (1)
Github contributions (5)
rtopken/CalVerifier
Mar 2018 - Aug 2019
CalVerifier checks O365 Exchange Calendars for items that could potentially cause problems and reports them.
Contributions:25 commits, 21 pushes, 1 branch in 1 year 5 months
rtopken/CalCheck
May 2017 - Nov 2021
Contributions:5 releases, 11 commits, 10 pushes in 4 years 7 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.