Co-Founder And Head Of Customer Journey & Experience at Self-Employed
Rio de Janeiro, Brazil
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Summary
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Senior
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Top School
Rapha Montenegro is a product-minded customer experience leader and co-founder with eight years of experience shaping digital products and programs across fintech and edtech. Based in Rio de Janeiro, he transitioned from product management and hands-on FullStack training at Ironhack to founding Nano Crédito, where he designs humanized end-to-end journeys to reduce default and build long-term trust. He blends creative copywriting (EN/ES/PT) and storytelling with data-driven program leadership, having led global programs and cross-functional teams to scale education products and mobile apps. Rapha’s background in advertising and a PowerMBA in business strategy give him a rare mix of narrative craft and operational rigor, enabling him to translate brand voice into measurable retention and revenue outcomes.
8 years of coding experience
7 years of employment as a software developer
Advertising Graduation, Communication, General, Advertising Graduation, Communication, General at PUC-Rio
FullStack Developer, FullStack Developer at Ironhack
Post Graduate in Creative Communication and Non Conventional Media, Post Graduate in Creative Communication and Non Conventional Media at BAU
ThePowerMBA, MBA, Business Strategy, Entrepreneurship, Marketing, Innovation & Digital Transformation., ThePowerMBA, MBA, Business Strategy, Entrepreneurship, Marketing, Innovation & Digital Transformation. at ThePowerMBA
Contributions:1 PR, 22 pushes, 1 branch in 2 months
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Rapha Montenegro - Co-Founder And Head Of Customer Journey & Experience at Self-Employed