Raphael Barbo
Vice President Of Strategic Alliances
Denver Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolRaphael Barbo is an operations executive with two decades of experience designing and scaling global customer-facing organizations, currently leading Technical Support Strategy & Operations at SugarAI. He blends operating model design, workforce strategy, and cost-to-serve optimization with AI-powered automation and analytics to turn complex support functions into data-driven, scalable operations. Raphael has rebuilt and modernized support organizations at companies including Quizlet and Xero, favoring durable systems and measurable outcomes over short-term fixes. Trained in both web application development and international business, he brings a rare mix of technical fluency and commercial operations experience that helps bridge product, engineering, and CX. Outside of corporate roles he advises academic and startup programs, shaping the next generation of CX leaders and workforce-engagement tools.
11 years of coding experience
13 years of employment as a software developer
Web Application Development, Computer Programming, Web Application Development, Computer Programming at Turing School of Software & DesignBachelor of Business Administration - BBA, International Business, Bachelor of Business Administration - BBA, International Business at Universidade Paulista
Portuguese, English, Italian
Stackoverflow
9reputation
58reached
1answer
1question
Github Skills (18)
portal7
feed7
getstream-io7
ruby-on-rails6
ruby-client6
ruby6
devrel6
unit-testing6
fixture6
crud5
react5
rails4
user-interface3
react-rails2
change-management2
Programming languages (2)
Github contributions (5)
rsbarbo/black_thursday
Jul 2016 - Aug 2016
Contributions:81 commits, 27 PRs, 47 pushes in 10 days
rsbarbo/paramorse_redo
Jul 2016 - Feb 2017
Contributions:2 PRs, 66 pushes, 2 branches in 7 months
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