Raphael C is a ServiceNow consultant and full-stack developer with over 10 years of experience designing and delivering ITSM, ITBM and CSM solutions for major clients like Itaú, XP, TIM and the Inter-American Development Bank. He combines deep platform scripting (Business Rules, Script Includes, REST/SOAP integrations) with strong front-end UX skills—building custom Service Portals, widgets and dashboards using AngularJS, Bootstrap, SCSS and Jelly. Beyond implementation, he has led requirements gathering, crafted functionality-focused user stories, managed stakeholder communications up to C-level, and acted as provisional engagement manager on Agile projects. His background in full-stack web and mobile development (Node, PHP, Ionic, Flutter) and infrastructure work (AWS) enables pragmatic end-to-end solutions and smooth legacy integrations. Passionate about technology and entrepreneurship, he brings a designer’s eye to user-facing interfaces and a developer’s discipline to platform architecture. Located in São Paulo, he holds ServiceNow certifications and practical experience upgrading instances and training developer teams.
10 years of coding experience
7 years of employment as a software developer
information system, Technology information, information system, Technology information at Universidade Santa Cecília
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Raphael C - ServiceNow Consultant at NTT DATA Europe & LATAM