Rashed Hossain
Self Employed
Dhaka, Dhaka Division, United States
Summary
🤩
Rockstar🎓
Top SchoolRashed Hossain is a Lead, Tech Support with 7 years of hands-on experience diagnosing and resolving complex WordPress, plugin, and eCommerce issues while improving support operations and customer satisfaction. At Ollyo he cut response and resolution times by 30% through workflow optimization and turned recurring user problems into product improvements by closely collaborating with developers and product managers. He pairs practical debugging skills—reproducing conflicts, hosting and performance troubleshooting—with clear, patient customer-facing communication and team coaching. A plugin developer, WordPress Core and translation contributor and WordCamp speaker, he brings both community-facing credibility and deep product knowledge. Based in Dhaka, he excels where user support, documentation, and engineering feedback converge to increase product stability and prevent repeat issues.
8 years of coding experience
3 years of employment as a software developer
Bachelor of Science in Business Administration, Human Resources Management/Personnel Administration, General, Bachelor of Science in Business Administration, Human Resources Management/Personnel Administration, General at University of Wisconsin-Madison
English, Bengali
Github Skills (45)
customizer10
woocommerce10
git10
javascript10
ecommerce10
wordpress10
css10
lms10
plugin10
php10
go10
subversion10
vue10
wordpress-plugin10
theme-development10
Programming languages (6)
Github contributions (5)
themeum/tutor-lms-migration-tool
Jun 2022 - Sep 2022
A migration toolkit that allows you to migrate data from other LMS platforms to Tutor LMS.
Contributions:3 releases, 85 commits, 5 PRs in 3 months
lms
wprashed/wprashed
Oct 2024 - Jun 2026
Contributions:22 pushes, 1 branch in 1 year 8 months
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