Rashed Hossain
Lead, Tech Support at Ollyo
Dhaka, Dhaka Division, Bangladesh
Summary
🤩
Rockstar🎓
Top SchoolRashed Hossain is a Lead, Tech Support with 7 years of hands-on experience diagnosing and resolving complex WordPress, plugin, and eCommerce issues while improving support operations and customer satisfaction. At Ollyo he cut response and resolution times by 30% through workflow optimization and turned recurring user problems into product improvements by closely collaborating with developers and product managers. He pairs practical debugging skills—reproducing conflicts, hosting and performance troubleshooting—with clear, patient customer-facing communication and team coaching. A plugin developer, WordPress Core and translation contributor and WordCamp speaker, he brings both community-facing credibility and deep product knowledge. Based in Dhaka, he excels where user support, documentation, and engineering feedback converge to increase product stability and prevent repeat issues.
7 years of coding experience
4 years of employment as a software developer
Diploma Engineering Computer Science and Technology, Diploma Engineering Computer Science and Technology at khulna Polytechnic InstituteBachelor of Science - BS Computer Science, Bachelor of Science - BS Computer Science at Maharishi International University
English, Bengali
Github Skills (66)
woocommerce10
javascript-framework10
subversion10
grav-plugin10
customizer10
javascript10
wordpress10
lms10
adobe-xd10
staging10
shopping-cart10
progressive10
vue10
version-control10
trac10
Programming languages (5)
Github contributions (5)
themeum/tutor-lms-migration-tool
Jun 2022 - Sep 2022
A migration toolkit that allows you to migrate data from other LMS platforms to Tutor LMS.
Contributions:3 releases, 85 commits, 5 PRs in 3 months
platformstutorlmsmigrationsuite
wprashed/transtics-theme
Oct 2019 - Jun 2022
Contributions:2 pushes in 2 years 9 months
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