Rasheed Amilcar
Senior Analyst at FTI Consulting
New York City Metropolitan Area United States
Summary
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Senior🎓
Top SchoolRasheed Amilcar is a Senior Analyst with nine years of IT and CRM experience, currently leading Salesforce support operations and cross-team process optimizations at FTI Consulting in the New York City area. A Montclair State University Information Technology graduate, he progressed from helpdesk roles into strategic CRM work, blending hands-on troubleshooting with workflow design and reporting. He excels at ticket triage, stakeholder collaboration, and implementing system enhancements that reduce friction across business units. Known for strong team leadership and customer-focused problem solving, Rasheed brings a pragmatic, operations-first mindset that translates technical fixes into measurable business improvements. An early background in pharmacy tech and frontline IT support gives him uncommon empathy for end users and a meticulous approach to inventorying and process control.
9 years of coding experience
Bachelor of Science - BS, Information Technology, Bachelor of Science - BS, Information Technology at Montclair State UniversityGithub contributions (5)
Rasheed21/RasheedProj
Jan 2017 - Jan 2017
Contributions:1 push, 1 branch in 1 day
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