Ray Ackley
Senior Escalation Engineer
Charlotte, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolRay Ackley is a Senior Escalation Engineer at Microsoft with eight years of focused experience diagnosing and resolving complex Windows user- and kernel-mode issues for top commercial customers. He combines deep low-level debugging skills in assembly, C/C++, and C# with a talent for influencing product teams to deliver hundreds of bug fixes and supportability improvements. Ray builds tools and automation—such as the CaseFiles app and the Mex debugger extension—that have materially sped resolution times and saved the support org nearly $1M/year. A former Army officer and company commander, he brings disciplined leadership and mission-focus to mentoring and cross-team collaboration. Outside of Windows support he’s an entrepreneur and maker, having designed avionics HVAC systems and embedded control products. Based in Charlotte, he’s known as a pragmatic “fixer” who turns messy, politically charged problems into lasting engineering improvements.
8 years of coding experience
7 years of employment as a software developer
CIS, Computer Information Science, CIS, Computer Information Science at University of MichiganMaster of Business Administration - MBA (partial), Master of Business Administration - MBA (partial) at Queens University of Charlotte
Stackoverflow
390reputation
93kreached
10answers
2questions
Github Skills (34)
code-generator10
windows10
gcode10
hardware10
cnc10
3d-printer10
cnc-controller10
windows-driver10
documentation10
documentation-generator9
3d-printing9
powershell9
shell8
command-line8
azure-devops8
Programming languages (5)
Github contributions (5)
rackley096794/windows-driver-docs
May 2018 - Oct 2020
The official Windows Driver Kit documentation sources
Contributions:2 PRs, 6 pushes in 2 years 4 months
driversdriverwindows-driverwindowswmi
rackley096794/PrusaSlicer
Nov 2020 - Jan 2021
G-code generator for 3D printers (RepRap, Makerbot, Ultimaker etc.)
Contributions:2 pushes in 2 months
octoprintreprap3d-printercode-generator3d-printing
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