Summary
Raymond Farrelly is a cloud observability leader with nine years of engineering and people-management experience, now directing Premier Support Engineering for Datadog across the EMEA region. He has progressed through hands-on solutions engineering into multi-level management roles, blending technical troubleshooting, enterprise customer engagement, and team-building at scale. Raymond’s background includes practical software work—from COBOL and Java changes to SQL-driven diagnostics and PowerShell automation—giving him empathy for frontline operational challenges. He pairs academic roots in computer science with experience teaching practical CS modules, which informs his coaching-first leadership style. Known for translating complex monitoring needs into clear support strategies, he focuses on proactive observability and resilient customer outcomes. Colleagues describe him as a solutions-oriented leader who still enjoys rolling up his sleeves to resolve the toughest production issues.
9 years of coding experience
7 years of employment as a software developer
High School, High School at Royal School Cavan
Bachelor’s Degree, Computer Science and Software Engineering, Bachelor’s Degree, Computer Science and Software Engineering at Maynooth University
English, Irish