Raymond Tam is a Developer II with 12 years of experience applying data analysis, ServiceNow platform engineering, and security-minded development to improve healthcare and higher-education operations. At Johns Hopkins he turns ServiceNow data into storytelling dashboards and scalable workflows, pairing serverless and data-security techniques to protect PHI/PII while enabling better decision-making. He has a strong track record automating form workflows and analytics—boosting form completion efficiency and reducing resource waste—plus hands-on experience across ITSM, Asset Management, and integrations. Currently pursuing an MS in Data Analytics and Policy, he blends practical platform configuration with education-focused documentation and user training to maximize adoption. Notably, he balances analytics and engineering work with a penchant for translating complex audits and large datasets into actionable operational improvements.
11 years of coding experience
4 years of employment as a software developer
Master of Science - MS Data Analytics and Policy, Master of Science - MS Data Analytics and Policy at Johns Hopkins University Advanced Academic Programs
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